Terms and conditions

 

 

Requirements for car hire - to use car rental service from "Alex Rent a Car", you must have a valid driving licence,  a valid ID, a credit card, 21 years of age.

 

Young car rental drivers - drivers under 25 years have to pay additional “Young car rental driver” fee of 5 EUR  per day for car hire and 25 % more than the normal deposit for car hire.

 

Car Rental period - the minimum period for rent a car is up to 8 hours. If the rent a car is returned after the time limit the Renter will be charged as a whole day (one day of rental is 24 hours).

 

Fuel at car hire - the rent a car is provided with a full tank of fuel. Fuel consumption is payable by the Renter. In case the rent a car is return with less fuel the missing fuel will be charged 1,50 EUR per liter at the end of the rental.

 

Car rental price includes - unlimited mileage, road tolls, Third Party Liability Insurance (TPL), theft protection ( TP), collision and damage waiver (CDW),  20% VAT.

 

Prices are in EUR per day for car hire.

 

How to pay the car rental - You can pay on the Alex Rent a Car through bank transfer or credit card.

 

 

 

If you have any questions about online booking  or the rental process, please visit our frequently asked questions - Car Rental

 

 

 

 

 

 

Car hire in Bulgaria - what do you need to know when rent a car from "Alex Rent a Car" Ltd. ?

 

 

 

 

Who is authorized to rent a car in Bulgaria and what are the rules to be observed?

 

You must be 21 years of age and possess a driver’s experience of minimum 1 years to take advantage of our rent a car services.

 

 

What is necessary for entering into a Rent a car contract with " Alex Rent a Car  " Ltd. ?

 

The contract for car hire need only imagine your ID card or passport, a credit card and a valid driving license.

 

 

How do you count your days for car hire ?

 

Unless stated else or agreed in advance in rent a car contract, one day of rental is 24 hours. You will profit from reductions in price for longer periods for car hire.

 

 

What happens if I return car rental later?

 

Vehicles are rented for a day- 24 hours - starting at your pickup time. There is a 59-minute grace period for returns. After one hour to 239-minutes you will be charged a half-day rent. After 4-hours the charge for an extra day will be taken. ( the customer will be charged for car hire as follows: up to 1 hour - free, 1-4 hours - half a day, over 4 hours - a whole day).

 

 

How do I reserve a car rental ?

 

The booking procedure with our car hire company is very simple. Please, follow the instructions:

 

•Step 1- Car Hire details. On the search panel choose the place of pick-up and drop-off , pick-up and drop-off dates and the hours, then click “To step 2”

 

•The offered car rental models will show up in a few seconds. Select the most suitable model of car rental and click on the “Book” button

 

•Please, fill the request form in the next page. Marked with an asterisk is mandatory. It is necessary to submit your full name, correct e-mail address and phone number, date of birth, payment method and if you have a valid discount coupon for car hire. If you have any additional requirements, please note. When you finish click “Confirmation” to be continued .

 

•If all the car rental details fill out OK, then click “Send” to complete your request.

 

•Our system will send you an automatic e-mail reply with your request summary. If you receive this e-mail, all your request details were successfully delivered to our office.

 

•In the e-mail you will find a link to our secure confirmation web page.

 

•fill this form, click Submit and wait for contact from our staff and your confirmation letter.

 

Please Note:

 

Reservations can be made for the class of vehicle, not a specific rent a car model. When booking a specific rent a car model, you will be charged an additional one-time fee of 50 EUR.

 

 

How and when should I pay for the hiring and returning the vehicle?

 

The deposit and the full amount of the contract for the car rental is paid in advance – on a bank account or by a credit cards.

 

 

What does include in the price of a car rental ?

 

The price includes unlimited mileage, road tolls, Third Party Liability Insurance (TPL) -  according to the government regulations, theft protection ( TP) - the lessee should present the documents and the keys of the car rental, collision and damage waiver (CDW) - covers renter’s responsibility for damages of the car rental with the exemptions of: damages on the tires, wind-screen wipers, rim covers; Driving car hire under influence of alcohol or drugs; written statement by police is not presented at the time of check-out.

 

20% VAT is included in prices.

 

 

What is NOT included in the car rental price?

 

The fuel at car hire - fuel consumption is payable by the Renter;

 

All damages on the car rental, if no written protocol presented by the traffic police during a check-out

 

All damages on tires, rims and wheelcovers, and all missing parts and pieces of the rent a car are NOT included in the contract price.

 

 

Can I opt out of the reservation for car rental and get my money back ?

 

Yes, at any time if you have paid a fee waiver or 72 hours before renting the car, otherwise payment can not be returned.

 

 

In what cases the deposit for car hire is not reimbursed?

 

The deposit for car hire is not reimbursed in case you do not dispose of a police record of evidences in the event of a traffic accident; if there are damages on the car rental that are not entered in the record annexed to the Rent contract; when you return rent a car not fully fueled; if you delay the return of the rent a car for more than an hour; if damages are ascertained inside the car hire.

 

 

What am I supposed to do if I have a car accident with rent a car?

 

You are bound to call in the Traffic police on number 166 or 112, the mobile group will notify the insurer,  and to tell an employee from " ALEX RENT A CAR " Ltd. on phone number: +359 886 303 333. The police officers, reporting on the spot of the accident are to issue a record of evidences describing the specific event.

 

 

What to do if the car rental is damaged?

 

It is necessary to call an employee from Alex Rent A Car on phone number: +359 886 303 333 or one of the telephone numbers listed in the contract for rent a car.

 

 

What am I supposed to do if I can’t find the rent a car on the place I’ve parked it?

 

You must immediately call a representative of the company " ALEX RENT A CAR " Ltd. phone number for reservations: +359 886 303 333 and if necessary we will announce Traffic Police.

 

 

Can I sublet a car rental to another driver?

 

You may not rent a car to another driver, if he has not been entered into the contract as a second driver ( applicable fee per day for each additional driver is listed).

 

 

Can I rent a car with a driver?

 

Yes. Additional fee of  15 EUR per day should be paid. For travelling outside Sofia and the country for more than a day the lessee should pay the expenses for hotel accommodation and food for the driver.

 

 

Can I rent additional equipment for the car rental ?

 

Yes. We offer a baby / child seat, roof rack, snow chains, GPS navigation, DVD and other. Charge applies per day.

 

 

Can I return the car rental with missing fuel?

 

The car is provided with a full tank. Upon returning the car with missing fuel, the customer pays missing fuel (1,50 euro per liter) and ramer fee of 10 EUR.

 

 

Do you rent a car outside working hours?

 

When renting or returning a rent a car outside working hours there is a single fee of 15 EUR.
Working Hours of Alex Rent a Car Ltd.: Monday - Sunday 09:00 - 19:00 hours.

 

 

Is there a possibility of car hire at any place in Bulgaria and abroad?

 

Yes. After we make a preliminary inquiry the rented car can be delivered or returned to a city of your choice and you will be charged an additional fee " Oneway rentals ". Some destinations abroad are not allowed.

 

 

What additional fee and insurance offers your rent a car company?

 

CDW - Taxi Discharge damage in the amount of deposit: included in rental price. Released from liability in case of damage to the amount of the deposit. Not valid in damages on tires, wheels, windshield and chassis. Applies to provide protocol accident issued by the Traffic Police.

 

TP - Taxi Discharge theft in the amount of deposit: included in rental price. Exempt from liability in case of theft to the amount of the deposit. Applies to provide evidence of theft from the Traffic and mandatory return of the documents and keys on the car rental.

 

Super CDW - Taxi Discharge in damage : shall be concluded for an additional payment by customer and then completely released from liability in case of damage. Not valid in damages on tires, wheels, windshield and chassis of the car rental. Applies to provide protocol accident issued by the Traffic Police.

 

Full CDW - Taxi Discharge in damage : shall be concluded for an additional payment by customer and then completely released from liability in case of damage, including the damages to tires, wheels, windshield and chassis of the car rental. Applies to provide protocol accident issued by the Traffic Police.

 

 

Please note:

 

Upon payment of the Super CDW, the customer receives a complete discharge, but not the presentation of a report from the Traffic Police. In case the client does not provide the required documents from the Traffic Police for accident she/ he pay the full amount of damages. If the customer does not provide the necessary documents from the Traffic Police theft or total damage, she/ he is responsible and pays the full insurance value of the car hire. Buying a Full CDW does not cover partial loss, loss of parts or accessories.

 

The fee for lost documents or keys of car rental is at the rate of 350 EUR.









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