Frequent Asked Questions
Who is authorized to rent a car in Bulgaria and what are the rules to be observed?
You must be 21 years of age and possess a driver’s experience of minimum 1 years to take advantage of our rent a car services.
What is necessary for entering into a Rent a car contract with ” Alex Rent a Car ” Ltd. ?
The contract for car hire need only imagine your ID card or passport, a credit card and a valid driving license.
How do you count your days for car hire ?
Unless stated else or agreed in advance in rent a car contract, one day of rental is 24 hours. You will profit from reductions in price for longer periods for car hire.
How do I reserve a car rental ?
The booking procedure with our car hire company is very simple. Please, follow the instructions:
•Step 1- Car Hire details. On the search panel choose the place of pick-up and drop-off , pick-up and drop-off dates and the hours, then click “To step 2”
•The offered car rental models will show up in a few seconds. Select the most suitable model of car rental and click on the “Book” button
•Please, fill the request form in the next page. Marked with an asterisk is mandatory. It is necessary to submit your full name, correct e-mail address and phone number, date of birth, payment method and if you have a valid discount coupon for car hire. If you have any additional requirements, please note. When you finish click “Confirmation” to be continued .
•If all the car rental details fill out OK, then click “Send” to complete your request.
•Our system will send you an automatic e-mail reply with your request summary. If you receive this e-mail, all your request details were successfully delivered to our office.
•In the e-mail you will find a link to our secure confirmation web page.
•fill this form, click Submit and wait for contact from our staff and your confirmation letter.
Reservations can be made for the class of vehicle, not a specific rent a car model. When booking a specific rent a car model, you will be charged an additional one-time fee of 50 EUR.
How and when should I pay for the hiring and returning the vehicle?
The deposit and the full amount of the contract for the car rental is paid in advance – on a bank account or by a credit cards.
Can I opt out of the reservation for car rental and get my money back ?
Yes, at any time if you have paid a fee waiver or 72 hours before renting the car, otherwise payment can not be returned.
What am I supposed to do if I have a car accident with rent a car?
You are bound to call in the Traffic police on number 166 or 112, the mobile group will notify the insurer, and to tell an employee from ” ALEX RENT A CAR ” Ltd. on phone number: +359 886 303 333. The police officers, reporting on the spot of the accident are to issue a record of evidences describing the specific event.
What to do if the car rental is damaged?
It is necessary to call an employee from Alex Rent A Car on phone number: +359 886 303 333 or one of the telephone numbers listed in the contract for rent a car.
Can I rent additional equipment for the car rental ?
Yes. We offer a baby / child seat, roof rack, snow chains, GPS navigation, DVD and other. Charge applies per day.
What additional fee and insurance offers your rent a car company?
CDW – Taxi Discharge damage in the amount of deposit: included in rental price. Released from liability in case of damage to the amount of the deposit. Not valid in damages on tires, wheels, windshield and chassis. Applies to provide protocol accident issued by the Traffic Police.
TP – Taxi Discharge theft in the amount of deposit: included in rental price. Exempt from liability in case of theft to the amount of the deposit. Applies to provide evidence of theft from the Traffic and mandatory return of the documents and keys on the car rental.
Super CDW – Taxi Discharge in damage : shall be concluded for an additional payment by customer and then completely released from liability in case of damage. Not valid in damages on tires, wheels, windshield and chassis of the car rental. Applies to provide protocol accident issued by the Traffic Police.
Full CDW – Taxi Discharge in damage : shall be concluded for an additional payment by customer and then completely released from liability in case of damage, including the damages to tires, wheels, windshield
Upon payment of the Super CDW, the customer receives a complete discharge, but not the presentation of a report from the Traffic Police. In case the client does not provide the required documents from the Traffic Police for accident she/ he pay the full amount of damages. If the customer does not provide the necessary documents from the Traffic Police theft or total damage, she/ he is responsible and pays the full insurance value of the car hire. Buying a Full CDW does not cover partial loss, loss of parts or accessories.
The fee for lost documents or keys of car rental is at the rate of 350 EUR.